Branding settings

Branding settings shape the widget’s appearance: agent display name, light or dark window theme, accent color for the header and send control, a separate background for the collapsed launcher, an optional logo, and three short “example” prompts visitors see under the welcome message. You can also control whether a small Converd attribution appears in the footer of the widget.

When the chat looks like the rest of your site—colors, logo, and prompt chips that use your product name—visitors treat it as part of the product experience, not a third-party overlay.

Consistent visuals and starter questions lower friction for first-time chats and reinforce the same story your pages already tell.

Set accent and launcher colors from your brand palette; use dark theme only if your surrounding UI is predominantly dark so the panel does not clash.

Replace the three example prompts with questions real prospects ask (pricing fit, setup, differentiation). If your company name is stored in your profile or site knowledge, the product can suggest sensible defaults—edit them so they match how you actually speak about the product.