Image upload in the widget
What it is
Visitors can attach images from the widget’s file control before sending a message. The client sends up to three images per send, each up to five megabytes, encoded for the chat API so the model can see screenshots, diagrams, or photos. The composer may list other file types in the picker, but image attachments are what the backend consumes for vision-style replies in this flow.
Why it helps
Many support and sales questions are faster with a picture: a broken UI state, a billing screen, or a competitor comparison someone snapped. Letting visitors show instead of only describe reduces back-and-forth and avoids ambiguous wording.
How to get the most out of it
Encourage screenshots that include enough context (URL bar or product area) without sensitive personal data. Pair images with a short line of text so the agent knows what you want it to look at.
If a visitor hits the three-image or size limit, ask them to send the most important shot first or crop to the relevant region.